Why is my guide/DVR button not working on my remote?

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

1. Try pressing the STB button and then the Guide or DVR button.
2. If this does not correct the problem, determine if any other buttons are not working. If all buttons are affected, replace the batteries.
3. If the issue is still not corrected, call SkyLine/SkyBest Repair Services at 1-877-475-9546.