Help with your Business Modem

Answering frequently asked questions about your business modem.

*Please note, this information is only relevant for SkyLine/SkyBest DSL customers.  For more information or help with your SkyLine/SkyBest Fiber Internet, visit out Help Topics page.

Modem FAQs

What is the Purpose of a Modem for my Business Internet Connection?

What is a Modem?

A modem is something that you must have if you want to be able to access the Internet. A modem converts data into a signal that your devices can recognize in order to connect your business network to the wider internet.

Purpose of a Modem 

A modem is the connection point between your business network and your high speed internet. It brings the internet into your business and translates the broadband signal from your business line and relays that information to your router or computer. A router can then provide a "route" for other devices to connect to the internet.

Can I use my own modem for Business Internet service?

SkyBest modems are preconfigured for SkyBest Broadband Internet Service.  If you would like to use your customer-owned modem, please bring your modem by our SkyLine/SkyBest Customer Service Center for testing.  Modem/router combinations are incompatible with SkyLine/SkyBest service.

How Do I Reset my Business Modem?

To Reset Your Business Modem:

1. Pull the power cord and the ethernet cable from the back of the modem and wait 30 seconds.
2. After 30 seconds, plug back in the ethernet cable and power cord.
3. Wait for the modem to go through its startup procedure.
4. Reset your computer and try to connect to the Internet.

For any additional help with your modem, or any other SkyLine/SkyBest service or equipment, call our Business Team at 844-SKYBEST