Our NPS vs. National Industry Leaders Update: As of July 2023, SkyLine's NPS has increased to 93! We remain committed to providing high-quality customer service and fiber-optic Internet to our communities, and we are so grateful to each of our customers. What is NPS? A Net Promoter Score is a measurement of customer experience and loyalty using a 1-10 scale, and can often be used to predict business growth as well...
You know how to run one, but why should you? Internet Performance & Speed Test An Internet speed test is the most useful resource in determining the actual broadband speed you are receiving. (For more information on how to run a test for the most accurate results, click here.) But why is this information so important? For what reasons would you need to run a speed test? Troubleshooting The main reason one would need to know how to run a speed test is for troubleshooting purposes...
Spring has officially sprung! Although the weather in the high country may continue to fluctuate a bit, many of us are ready for longer days, more sunshine and (at least the hope for) warmer weather. Usually the shift from the cold and dark to the warm and light brings motivation to clear out some of our stuff and clean the parts of our home that we ignored during the colder months...
SkyLine/SkyBest is a proud member-owned co-op. Their are a number of values and advantages co-ops bring to their members and community. As a member-owned cooperative our self, we want to make sure our customers are aware of the benefits that a co-op membership can bring, for both themselves personally and their community...
Why your Internet may be slow & what speed you really need. Do you know what devices are using your bandwidth? It seems like an obvious question – and your answer is probably the usual suspects: your TV, your phone, your laptop and your smart watch. Although these may be your most used devices, a recent study by Internet Service Provider Ting found that majority of Americans significantly underestimate the Internet of Things (IoT) devices in their homes...
Knowing the Good and the Bad of Broadband. Broadband Speed How are broadband speeds measured? Internet speeds are measured in bits per second (bps). One Kilobit travels at a speed of one thousand bits per second, one Megabit travels at a speed of one million bits per second, and one Gigabit travels at a speed of one billion bits per second...
Breaking Down Internet Terminology The Difference Between Wi-Fi & Broadband Many people know the basics of the Internet, and in general have a solid basis of understanding how it works. However, there can be a gap in understanding certain terminology and the specifics of the technology...
