My set-top box is not working

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

• If there is a red light on your set-top box, turn the box off. Wait a few minutes before rebooting the set-top box.
• If there are no lights on the set-top box, check the power cord and the power outlet. Check your breaker or an alternate power source if power is not getting to the set-top box.