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How to change your PIN and Password

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

Initial Password: 1234
Initial PIN Number: The last 4 digits of your phone number

  1. Press the MENU button on your remote control.
  2. Use the arrow buttons to choose "Settings" and press OK on your remote.
  3. Enter your password and press OK.
  4. Use the arrow buttons to select the "Users" tab. Press OK.
  5. Use the arrow buttons to select "Edit" and press OK.
  6. Use the arrow buttons to select the password box and enter you current password.
  7. Use the arrow buttons to select the new password box and enter your new password.
  8. Use the arrow button to select the confirm password box and confirm your new password.
  9. Use the arrow buttons to select the PIN box and enter your PIN number.
  10. Use the arrow buttons to select the new PIN box and enter your new PIN number.
  11. Use the arrow buttons to select the confirm PIN box and confirm your new PIN number.
  12. Use the arrow buttons to select "Submit" and press OK.
  13. Press OK when settings are successfully updated.
  14. Press Exit (located above the blue button on your remote) to return to your TV viewing.

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