Why are channels missing from the TV guide?

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

You might have the guide on the “Subscribed,” “HD” or “Favorites” List instead of the “All Channel” List.

• Press GUIDE on your SkyBest TV remote control until you see ALL appear in the left corner of the guide.
• If this does not correct the problem, check your parental control settings. Blocked channels may not show up in the guide. Click here for Parental Control Instructions.