Troubleshooting remote control issues

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

• Verify that the batteries are not dead or low.
• If this is not the problem, verify that the correct device button is activated.
  • To activate your set-top box, press the STB button on the SkyBest TV remote control.
  • To operate your television set, press the TV button on the remote control.
  • To operate your DVD player, press the DVD button on the remote control.