TV says Video Signal Blocked/Not Unavailable

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

These messages crawling across your TV screen can mean two things:

1. On the guide, if you see BLOCKED listed in red letters that means the channel is blocked by the parental control setting on the set-top box. Click here for Parental Control Instructions.

2. If the guide does NOT show the word BLOCKED, that means the channel you are trying to watch is not included in your SkyBest TV package. Please call SkyLine/SkyBest at 1-800-759-2226 to upgrade your service.

SkyBest TV Troubleshooting