Customers have reported scam emails appearing to come from SkyLine/SkyBest. These emails pertain to our email service and inbox storage. Please do not give out any usernames or passwords as we would never ask for this information. Call us at 1-800-759-2226 anytime you are suspicious of an email coming from SkyLine/SkyBest.
TV says Video Signal Blocked/Not Unavailable
This help topic only applies to customers on the Minerva Platform.
For a relevant topic on the Innovative platform, click here.
You are on the Minerva Platform if your guide looks like this:
These messages crawling across your TV screen can mean two things:
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On the guide, if you see BLOCKED listed in red letters that means the channel is blocked by the parental control setting on the set-top box. Click here for Parental Control Instructions.
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If the guide does NOT show the word BLOCKED, that means the channel you are trying to watch is not included in your SkyBest TV package. Please call SkyLine/SkyBest at 1-800-759-2226 to upgrade your service.
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