Customers have reported spam emails over the last few days. Double check the email address that the email comes from. Check spelling and punctuation. DO NOT click links. DO NOT open attachments. DO NOT provide personal information. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.
TV says Video Signal Blocked/Not Unavailable
This help topic only applies to customers on the Minerva Platform.
For a relevant topic on the Innovative platform, click here.
You are on the Minerva Platform if your guide looks like this:
These messages crawling across your TV screen can mean two things:
-
On the guide, if you see BLOCKED listed in red letters that means the channel is blocked by the parental control setting on the set-top box. Click here for Parental Control Instructions.
-
If the guide does NOT show the word BLOCKED, that means the channel you are trying to watch is not included in your SkyBest TV package. Please call SkyLine/SkyBest at 1-800-759-2226 to upgrade your service.
Not quite right?
Check out these other popular search topics: